Our Commitments and Goals

Community Service
UBC IT engages with the UBC community to identify their needs and is accountable for delivering effective technology solutions.

Accountable
Be responsible for the actions and decisions we make and accountable for resulting outcomes. Using appropriate metrics and benchmarks, we will measure the performance, cost effectiveness and reliability of the services we provide, and make this information available to the university community.

Collaborative
Together, we work with the UBC community to achieve UBC's vision. By coordinating mutual activities and leveraging pooled resources, we deliver IT solutions that are the best for UBC.

Reliable
We will use current and stable technologies, project management and improved procedures to enhance quality, throughput, and performance to enable the University to achieve goals and execute strategies. Our policies and practices will provide mitigating actions and minimize risk for any unexpected service degradations or outages.

Secure
We ensure the privacy, security and integrity of information entrusted to us, while making authorized access to information easy. We will use sound audit, change management, testing procedures and quality control to provide security and integrity of the data within our purview.

Cost-Effective
Our technology solutions will effectively address UBC's challenge or opportunity. We seek to promote financial sustainability and deliver transparency with respect to the associated costs. We engage all units of the University to reduce redundancies and fully leverage our shared IT resources.

Sustainable
We consider all aspects of economic, environmental and social sustainability in our utilization of information technology endeavors.

Innovative
UBC IT values and encourages creativity, innovation and the open exchange of ideas to address the systems, informational and process needs of the University community now and into the future.