The IT Service Centre is committed to providing timely and effective support for many of UBC's online and telecommunications services.
- IT Service Centre Help Desk
- Workday Support
- Software Licensing
- RISe Support
- Audio Visual Support
- Telephone Outages
- Learning Technology Hub
IT Service Centre Help Desk
The IT Service Centre Help Desk is here to ensure that many of UBC's major online services, such as ResNet and Wireless, work for you. However, the Help Desk doesn't support everything - before you contact the Help Desk, please check what we support , and have detailed information on hand about the nature of your computer problem.
UBC Vancouver
| Self-Service | Self-service is only available to current staff, faculty and students |
|---|---|
| Web Form | Available to everyone including alumni, former employees, and guests |
| Phone | We recommend submitting a ticket through our online web form. For urgent issues, please contact us by phone. 604.822.2008 Monday - Friday, 8:00am - 5:00pm Note: calls to the UBC IT Service Centre may be recorded for training and quality assurance purposes. |
| Walk-in | Walter C Koerner Library: Monday - Friday, 10:00am - 4:00pm |
UBC Okanagan
| Self-service | Self-service is only available to current employees (requires CWL login) |
|---|---|
| Web Form | Available to everyone including alumni, former employees, and guests |
| Phone | 250.807.9000 7:30am - 4:30pm Monday to Friday. |
How Can the Help Desk Assist You?
The Help Desk supports many of UBC's online services, and many types of software including:
- CWL
- Wireless
- Canvas E-Learning
- Student and Alumni Mail
- ResNet
- Anti-Virus
- FASmail (Faculty and Staff)
- myVPN
For more information on our services visit the service catalogue.
Workday Support
Workday support for employees is provided by the Integrated Service Centre. Visit the Workday Service Catalogue page for more information about Workday and support. For issues relating to your Campus Wide Login (CWL), including issues to Workday and password resets, please submit a service request to the IT Service Centre.
| Self-Service | Get Workday Support (CWL required) Self-service is only available to current staff, faculty and students employees |
|---|---|
| Phone | If you have an urgent issue or need to quickly follow up on a submitted request please call: 604.822.8200 (Vancouver) 8:30am - 4:30pm from Monday to Friday (except statutory holidays) |
Software Licensing
For more information or to purchase software for the Vancouver campus, contact IT Software Licensing.
| Phone | 604.822.2441 Regular hours Monday to Friday 9:00am to 4:00pm |
|---|---|
| site-license@it.ubc.ca | |
| UBC IT Service Centre Helpdesk | Help Desk Contact Form |
Okanagan campus staff and faculty should contact the UBC Okanagan ITServices Helpdesk
Back to Software Licensing page.
RISe Support
For RISe technical support and questions on the Extended Reporting (ExR) module, please contact:
| Phone | 604.827.4449 or UBC 7.4449 |
|---|---|
| risesupport@ors.ubc.ca |
For other research administration or compliance inquiries, please visit the RISe Contact page.
Audio Visual Support
UBC AV Support provides classroom support & orientation and AV system maintenance & repairs. For Audio Visual projects and design, please visit AV Projects.
| Phone | 604.822.7956 7:45am - 4:00pm, Monday to Friday |
|---|---|
| av.helpdesk@ubc.ca | |
| Walk-in | In-person / walk-in service is no longer available from our AV Office in the IRC Building. Please call during regular business hours or email. |
Telephone Outages
Contact Telephone Trouble Report to notify Voice Services staff of telephone and line trouble 24 hours a day, 7 days per week
| Phone | 611 (On-campus Phone) 604.822.2101 (Off-campus phone) |
|---|---|
| Help Desk Contact Form | |
| Hours | Phone/Email - 24 hours a day, 7 days per week |
Back to Telephones page.
Learning Technology Hub
The Learning Technology Hub (also known as the LT Hub) is a central resource where faculty and staff can explore and get support for learning technology tools available to them at UBC.
| Phone | 604.827.4775 9:00am - 4:30pm, Monday to Friday |
|---|---|
| LT.hub@ubc.ca | |
| Virtual drop-in | 9:00am - 4:30pm, Monday to Friday |
Mailing Address
UBC Information Technology
420 - 6356 Agricultural Road
Vancouver, BC, V6T 1Z2
We are located in the Leonard S. Klinck Building (LSK), which is at the corner of West Mall and Agricultural road, behind The White Spot restaurant and the David Lam Centre (map).