Setup Documents

 

Important notice for VPN Users

In its next version update, AnyConnect will be replaced with a new, rebranded version of the VPN application, Cisco Secure Client. This change will occur on February 18th, 2025, at 9:00am. After the update, users will notice the new name (Cisco Secure Client) and a refreshed look.

Learn more


 

How to connect to my VPN

In most cases, MFA is a requirement to connect myVPN. View the Knowledgebase article for step-by-step instructions on how to connect to the myVPN service using MFA. For instructions on how to download and install the Cisco Connect Mobility Client, continue to the setup documents below.

myVPN Setup Documents

Below are the setup documents for various operating systems and mobile devices. Please note any specific information for your device or operating system.

To connect to the myVPN service, you will require the following information:
VPN server: myvpn.ubc.ca
Username: your CWL username
Password: your CWL password

Installation Notes

  1. Administrator access is required for the initial installation of the myVPN client software. Please follow the automatic or manual installation instructions listed below for more information.

  2. Existing myVPN clients will be automatically updated the next time a VPN connection is made.
  3. myVPN service is provided using hardware and software provided by Cisco. The Cisco Secure Client is supported on the latest operating systems only. For users running older operating systems please follow the instructions listed in the Unsupported Operating Systems section below

Supported Operating Systems

The myVPN Service relies on the Cisco Secure Client to provide connectivity. The operating systems listed below are supported by UBC IT. Visit the following links to set up your computer or mobile device.

If the operating system is newer than what is listed below, then it is not officially supported or available through UBC IT. When a new software client is released, UBC IT will test the client and monitor public forums for reported issues with the new client. When there is confidence the release is fairly stable, UBC IT makes that version available to the campus community. Bug issues take time to emerge and for the vendor to address. This process may take weeks, so it is recommended to postpone OS upgrades until a supported version of VPN client is available for use.

Operating SystemSetup Methods
Apple Mac OS 12 or laterAutomatic
Microsoft Windows 10/11Automatic
Linux 64-bitAutomatic

Unsupported Operating Systems

The following operating systems are known to work with myVPN. These versions are made available for your convenience and are not officially supported by UBC IT.

Operating SystemSetup Methods
Mobile Operating Systems
Apple iOSAutomatic
Android OSAutomatic

Page last updated on April 7, 2025

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