Basic phone service is provided to eligible faculty and staff in Internal departments as part of the bundle of IT services delivered to UBC departments. Enhanced, multi-line and advanced services are available on a cost-recovery basis.
VoIP Packages
Employee Packages (VoIP) - Employee voice packages are available to UBC employees.
| Package | Employee Basic | Employee Multi-line | Employee Jack-only |
|---|---|---|---|
| Handset | Basic (1GB) VoIP Phone | Multi-line (1GB) VoIP Phone | None. |
| Voicemail | Voicemail box or Unified Messaging | None | None |
| Setup charges | None | None | None |
| Monthly Charges | None | $14/month | $3/month |
Other Packages (VoIP) - Other packages provide voice services to non-employees, such as contractors, as well as conference rooms, classrooms, elevators and fax machines.
| Package | Other Basic | Other Multi-line | Other Jack-only |
|---|---|---|---|
| Handset | Basic (1GB) VoIP Phone | Multi-line (1GB) VoIP phone | None. This service applies to fax machines, modems, POS, alarms and elevators. |
| Voicemail | Voicemail box or Unified Messaging | None | None |
| Setup charges | None | None | None |
| Monthly Charges | $23/month | $34/month | $23/month |
TDM Packages
Employee Packages (TDM) - Employee voice packages are available to UBC employees.
| Package | Employee Basic | Employee Enhanced | Employee Multi-line | Employee Jack-only |
|---|---|---|---|---|
| Handset | 1 Line TDM Phone | 1 line TDM phone with display and caller ID | 2 to 12 Line TDM Phone | None. |
| Voicemail | Voicemail box or Unified Messaging | Voicemail box or Unified Messaging | None | None |
| Setup charges | None | None | None | None |
| Monthly Charges | None | $3/month | $14/month | $3/month |
Other Packages (TDM) - Other packages provide voice services to non-employees, such as contractors, as well as conference rooms, classrooms, elevators and fax machines.
| Package | Other Basic | Other Enhanced | Other Multi-line | Other Jack-only |
|---|---|---|---|---|
| Handset | 1 Line TDM Phone | 1 line TDM phone with display and caller ID | 2 to 12 line TDM Phone | None. This service applies to fax machines, modems, POS, alarms and elevators. |
| Voicemail | Voicemail box or Unified Messaging | Voicemail or Unified Messaging | None | None |
| Setup charges | None | None | None | None |
| Monthly Charges | $23/month | $23/month | $34/month | $23/month |
Additional Voice Options
| Forward no answer | No charge | |
| Long Distance Allowed/Denied | No charge | |
| Call Waiting | No charge | |
| Telus White Pages Listing | Telus monthly fee for listings in the Telus White Pages telephone book and on the Telus 411 directory assistance. | $5.90 Monthly |
| Telus White Pages Admin Fee | Telus administration fee for adding, changing or deleting a Telus White Pages listing. | $3 (One-Time Charge) |
| Headset | UBC does not provide headsets, but you can contact Paul Maxwell at Sensus Communications who will be able to present you with your headset options. You can reach Paul at 604 263 9399 ext 2249 or on his mobile at 604 219 1041 or by e-mail at pmaxwell@sensusinc.com | Cost will vary |
Service Requests
| Single-line Phone Installation/Move | No charge |
| Multi-line Phone Installation/Move | No charge |
| Change Phone Number | No charge |
| Voicemail Password Reset | No charge |
| Telephone Problem Reporting | No charge |
| Telephone Service & Support | No charge |