Support for designing, building, and deploying custom or commercial AI-powered chatbots for websites, departments, or student services.
UBC Policy Bot
The UBC Policy and Standards Bot project focuses on legal and compliance requirements at the institution. The project designed a policy bot to be used as a personal AI assistant tool with easy referral to UBC’s Board & Senate approved policies and information privacy and security related standards.
Website Chatbots
DXL is currently working to develop website chatbots which will enhance user experience by providing instant assistance and support. These chatbots will help visitors navigate UBC's websites, answer frequently asked questions, and guide them through products or services.
Smart Triage for Call Centre
Smart Triage is a machine learning-powered tool designed to streamline IT service management by intelligently routing service tickets to the appropriate department. This empowers IT teams to focus on resolving issues faster while ensuring a smoother experience for end-users.
UBC LLM
DXL is embarking on an exciting project to develop a UBC large language model (LLM). By developing an in-house LLM, UBC can customize it to better understand and support the UBC’s unique terminology, concepts, and context, offering more accurate and personalized assistance to students and faculty.
Requirements and Eligibility
Eligibility is limited to:
UBC faculty and staff
Learn More
To learn more, visit https://cio.ubc.ca/tech-labs/digital-experience-lab
Get Help
To get started with AI services, contact ai@it.ubc.ca