Voice Mail Commands

Accessing the new Voice Mail System

From on campus

1. Dial 2.8300 from your phone

From off campus

1. Dial 604.822.8300
2. Enter your user ID
   This is the last 5 digits of your UBC phone number
   e.g. 604-822-XXXX or 604-827-XXXX
3. Enter your PIN

Logging in the first time

The first time you log in, the system will walk you through setting up your Voice Mail account. You will be asked to set the following:

• Name - you will be asked to record your name
• Greeting - you will be asked to record a greeting
• New PIN - you will be asked to set a new PIN for your account

Using the Touchtone Interface

Main Menu

If you have any new voicemails, the system will automatically play the messages for you in the order they were left in when you log in.

While listening to a voicemail, you can press:

1. Repeat the message
2. Save the message
3. Delete the message
4. Slow down the playback
5. Speed up the playback
6. Pause the message

After listening to a voicemail, you can press:

1. Repeat the message
2. Save the message
3. Delete the message
4. Reply to message with a voicemail
5. Forward the message
6. Mark message as new
7. Skip back a message
8. Check message properties (time of message, user who left the message, etc.)

* Exit menu

0 Help menu

While at the main menu, you can press: 1 To listen to new messages 2 To send a message 3 To review old messages (saved voicemails and deleted voicemails) 4 To check set up options * Exit menu 0 Repeat menu

While in your setup options (option 4 on the main menu), you can press:

1 Change your greeting (listen to greeting, set up alternate/holiday greetings, re-record greetings, edit greetings) 2 Check your message settings (message notification, menu style, private lists) 3 Change your preferences (change your PIN, recorded name, directory listing) * Exit menu 0 Repeat menu

Legacy Voicemail Service

To access the old UBC voice mail system

1. From your campus phone
   • dial 2.2010
   • enter: password
2. From another campus phone
   • dial 2.2010
   • enter:#  plus your mailbox number plus password
3. From off-campus
   • dial 604.822.2010
   • enter #  plus your mailbox number plus password

Touchtone Interface

From the Main Menu
You can press:

• 1 - Voice Mail
• 4 - Find a Contact,
• 5 - Compose a Voice Message
• 6 - Personal Options
• 0 - Repeat Menu

If you select Voice Mail, voice mail messages are played, with "from" and "date" indicated.

If you select Personal Options
You can press:

• 1 - Turn On/Off Telephone Out of Office Status
• 2 - Record Greetings
• 3 - Change PIN
• 4 - Use the Touchtone or Voice Interface
• 5 - Set Local Time Zone
• 6 - Use 12- or 24-Hour Time Format
• * - Return to Main Menu
• 0 - Repeat This Menu

If you press 2 to Record Greetings
You can press:

• 1 - Record Personal Greeting
• 2 - Record Out of Office Greeting
• 3 - Record Your Name (Voice Signature)
• * - Cancel
• 0 - Repeat this menu

While Listening to Voice Mail Messages
You can press:

• 1 - Rewind (rewinds a few seconds)
• 11 - Repeat (goes back to beginning)
• 2 - Pause (press any key to continue)
• 3 - Fast Forward
• 33 - Skip to End
• 4 - Slower
• 6 - Faster

• # - Next Message
• 44 - Flag for Follow-up
• 5 - Envelope Information
• 7 - Delete
• *7 - Restore
• 8 - Reply
• 9 - Mark as unread
• 0 - Repeat this menu
• * (star) - Exit to Main Menu
• 00 - More Options

After Listening to Voice Mail Messages
You can press:

• 1 - Replay message
• 11 - Previous Message
• 2 - Call this contact
• 6 - Forward Message