Microsoft (MS) Teams is a collaboration tool for groups to create content and share the information they need to work together. The tool is operated by Microsoft as part of their MS 365 suite. MS Teams enables users across the University to connect via instant messaging, video conferencing, online meetings, and simultaneously work on a document in real-time together.
Features and Benefits
- Video conferencing
- Persistent chat
- Collaborate in real time
- MS Whiteboard integration
To learn about the differences between UBC collaboration tools that are available, click here
Requirements and Eligibility
Active UBC Students, Faculty and Staff
Faculty and Staff:
- An active employee status
- An active Enterprise Active Directory (EAD) account
- An active Faculty and Staff (FASmail) mailbox
- A firstname.lastname@ubc.ca email alias that is associated with their FASmail mailbox
Students:
- An active student status
- An active Enterprise Active Directory (EAD) account
- An active UBC Student Email mailbox with a cwl@student.ubc.ca email address
For information on eligibility requirements for Guests, please review our FAQs.
Price
This service is offered to UBC Students, Faculty and Staff at no cost.
The service cost is based on the Microsoft Campus Agreement and will be reassessed in a year.
Training
Self-Learning:
Once you have access to MS Teams, please click on the "Get Started" icon in the MS Teams dashboard to access online learning.
Additionally, click here to watch a presentation on an overview of MS Teams. Please input passcode "J6w#B!7h" to access it.
For Instructors: Here is an additional Tool Guide that you can use to help you get started
Feedback and MS Teams Stories Submission
Give us Feedback
Give us feedback on the service, so we can continue to improve your experience with the tool.
Stories Submission
Tell us how you have been using MS Teams in learning, teaching, research, and working at UBC!
Report Content
Students
To report inappropriate/ unsolicited content on MS Teams or OneDrive, please take a screenshot of the content and report it to your Student Advisor listed in your SSC or Student Services (in case of discrimination and harassment) or Academic Advising (Vancouver)/ Academic Advising (Okanagan).
If you would like the content to be removed, please request the Teams owner.
Faculty or Staff
To report inappropriate/ unsolicited content on MS Teams or OneDrive, please take a screenshot and discuss the content with your HR and Faculty Relations or Equity and Inclusion Office or follow the bullying and harassment reporting process.
Learn More
Getting Started
- Teams: How to create a new Whiteboard in a Teams meeting?
- Teams: Live Captions General Information
- Teams: How do I log in to Teams (Desktop client and web portal)?
- Teams: Introducing the new Microsoft Teams
- Teams: How do I join a Team?
Additional Information
Get Help
Technical Support
Faculty, Students and Staff can contact the following groups for technical support.
- UBC Vancouver: IT Service Centre (ITSC)
- UBC Okanagan: IT Service Desk
- Or contact your local faculty IT help desk
Faculty of Medicine: Contact the MedIT Service Desk by calling 1.877.266.0666 (option 1 for MS OneDrive and option 2 for MS Teams), or emailing medit.servicedesk@ubc.ca
Instructional Support
Below are resources available to instructors that would like to use MS Teams and/or OneDrive for their courses:
- If you are using MS Teams and/or OneDrive for the first time, please check out the Get started Portal – Microsoft Teams for Instructors. This site includes links to video resources, Instructor Guide, and more.
- UBC Vancouver: If you're based out of UBC Vancouver and would like support with MS Teams and/or OneDrive, we recommend contacting your faculty's Instructional Support Unit.
- UBC Okanagan: If you're teaching at UBC Okanagan, please contact the Centre for Teaching and Learning (ctl.helpdesk@ubc.ca) for assistance.
- Or contact your local faculty IT help desk
Faculty of Medicine: Contact the MedIT Service Desk by calling 1.877.266.0666 (option 1 for MS OneDrive and option 2 for MS Teams), or emailing medit.servicedesk@ubc.ca - Learning Technology Hub: All faculty and staff can call, email, or visit the Learning Technology Hub for assistance.
Student support
Below are resources available to students that would like to use MS Teams and/or OneDrive:
- If you are using MS Teams and/or OneDrive for the first time, please check out the Get started Portal – Microsoft Teams for Students. This site includes links to video resources, a Student Guide, and more.
- Students can also contact the following:
- UBC Vancouver: IT Service Centre (ITSC)
- UBC Okanagan: IT Service Desk
- Or contact your local faculty IT help desk
Faculty of Medicine: Contact the MedIT Service Desk by calling 1.877.266.0666 (option 1 for MS OneDrive and option 2 for MS Teams), or emailing medit.servicedesk@ubc.ca