Survey Tool

The UBC Survey Tool is provided by Qualtrics. It is an easy-to-use, top-tier survey tool platform that offers a wide range of features. It complies with the BC Freedom of Information and Protection of Privacy Act (FIPPA) because the survey data is kept secure and is stored and backed up in Canada.

NOTE: If you use the UBC Survey Tool, your name will be available to other users of the tool. This feature is important to facilitate collaboration.

The UBC Survey Tool is available to all UBC faculty, staff, actively enrolled students, and sponsored guests with an active CWL account. Users can login at https://ubc.qualtrics.com with their CWL account to access the tool immediately.

Before accessing the UBC Survey Tool for the first time, it is important for you to read the Terms of Use.

Login to Qualtrics

Features and Benefits

  • Over 100 question types to choose from
  • Advanced branching and customization
  • Extensive reporting and analytics
  • Multi-channel distribution
  • Compliant with BC Privacy laws and legislations

Requirements and Eligibility

The service is available to all UBC staff, faculty members, actively enrolled students and sponsored guests with an active CWL account. To sponsor a guest please visit the CWL site.

Price

The Survey Tool is available for active CWL account holders at no cost. Holders of basic CWL accounts are ineligible for this service.

Terms of Use

Read the Terms of Use

Learn More

Additional Information

Getting Started

 Important Note: The time zone of your Qualtrics account is set to Mountain Time by default. To switch to Pacific Time, navigate to Account Settings by clicking on the icon in the top right corner of your screen. Select the desired time zone under Change Time Zone. The new setting will be saved automatically, and will remain unless manually updated.

Get Help

Support and resources are available via Qualtrics and UBC IT. Qualtrics offer 24/7 support to answer all your inquiries about the tool and guidance on how to construct your surveys. Contact UBC IT for account inquiries.

Qualtrics Support Centre
RECOMMENDED

Log in with your CWL to the Support site

  1. Go this page https://support-portal.qualtrics.com/login/?Q_Language=EN
  2. Click on the link "Sign in with SSO"
  3. Type "ubc" in the Organization ID field and click Continue.
  4. Input your Campus Wide Login username and password and click the Login button

Qualtrics end-user support is available to all UBC staff, faculty and students with a UBC Survey Tool account:

  • Provide advanced expertise and support on functional and technical areas to help you on your survey needs.
  • Available Support:
    • Phone: 1.800.340.9194 (24/7);
    • Chat 4:00 a.m. – 4:00 p.m. MT;
    • Email (24/7)
Qualtrics Online Resources 
RECOMMENDED

Log in with your CWL to the Online Training and Resources site

  1. Go this page https://basecamp.qualtrics.com/
  2. Click on the link "Log In"
  3. Click on Qualtrics credentials
  4. Click on the link "Sign in with SSO"
  5. Type "ubc" in the Organization ID field and click Continue.
  6. Input your Campus Wide Login username and password in the CWL login screen and click the Login button
  • Qualtrics on-line resources including Research Core and StatsIQ materials.
  • On-demand and live webinars.
Qualtrics TrainingTraining sessions are available to get you started on using Qualtrics. Visit the training section for more information
UBC Brand Administrator(s)

Help Desk Contact Form

  • Available to all UBC Survey Tool users.
  • Provide general support for the UBC Survey Tool service and work with other administrators on campus.
  • Support for account administration and transfer of accounts and transfer of survey project ownership.
  • 9:00 a.m. - 4:00 p.m. PT, Monday to Friday
UBC IT Service Centre Helpdesk

Help Desk Contact Form

  • Available to all users
  • Provide CWL support and basic Qualtrics account support

For urgent issues, please contact us by phone at 604.822.2008

Learning Technology Hub Resources

The Learning Technology Hub staff, Learning Technology Rovers and other Instructional Support Staff in both campuses (including UBC Okanagan) are trained to help users on how to create their surveys and they know the basic functionality of the UBC Survey Tool.

Visit https://lthub.ubc.ca/support/ for information for the Learning Technology Hub drop-in hours.

UPDATE: The LT Hub will be offering Qualtrics studio sessions in the coming weeks/months. Join the Qualtrics studio to explore Qualtrics together and to receive support and guidance using this tool.

Learn more about the series and register for a session

Qualtrics Service StatusVisit https://qualtrics.com/status/ page for current status and service updates. Select the Canada region for Project Management, Survey Distribution and Survey Taking

Page last updated on April 2, 2025

UBC Information Technology

6356 Agricultural Rd
Vancouver, BC Canada
V6T 1Z2

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